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Returns & Refunds

Your Right of revocation of purchases of Firusas


In sum, you have 28 calendar days, before you have to send us the goods back.

Within 14 calendar (!) days, you have the right to to revoke your purchase at Firusas. This period starts with you acquiring your order, or a third party other than the carrier, or if your acceptance or that of a third party other than the carrier can be assumed according to legal provisions. 

Within another 16 further calendar days, the return goods have to be irrevocable shipped to us.

To exercise your right of revocation, you have to inform us accordingly.

The best way to do so, is to use the return voucher which you can find in your order, and we really urge you to use that voucher in order to save time and costs.

You may also find a return voucher on our website: www.firusas.com

You may also

-          call us: +43 720 11 52 78

-          send us a mail: customerservice@firusas.com

-          or send us a letter: Vier Jahreszeiten Mode GmbH, Niedermoserstraße 14, A – 1220 Vienna

But please be aware that you have to make sure to meet the expiry deadline of 14 calendar (!) days for revocation, and the 16 calendar days to irrevocable send the goods back to us!

Send returns to:

Vier Jahreszeiten Mode GmbH

Niedermoserstrasse 14,

1220 Wien (Vienna)

Austria.

We carry the costs of the return shipment. Exempt from that are shipments which are not sent from the same place where you picked it up, as well as all shipment modes which exceed the lowest available rate.

Revocation instruction

Once you exercise your right of revocation within the deadline, we will reimburse you all payments in connection with your revocation, including the shipment costs (exempt are the terms noted above).

We will reimburse you the same way you effected payment to us. If you used a gift voucher, we will issue an according new gift voucher to you.

We will reimburse you once we have received your revocation shipment.

You have to carry a possible loss of value of the goods only in case your assessment of the quality, the properties and functionality of the goods exceeds the customary handling of the goods.

You have no right to revoke goods 

  • which were ordered to your specifications, or were tailored to your personal needs,
  • which were not purchased directly from  https://firusas.com/,
  • which were delivered with a seal, and cannot be taken back for hygienic reasons, or for health protection reasons, in as far as the seal has been broken after receipt. 

PLEASE NOTE: RETURNS CAN TAKE TWO TO THREE WEEKS TO PROCESS.