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Frequently asked questions

Do I need an account to make a purchase?
How do I make a purchase?
I added an incorrect email address while signing up - what do I do now?
I forgot my password. What should I do?
Is my personal information private?
What payment methods does FIRUSAS accept?
Is it safe to use my credit card for payments?
Why was my credit card declined?
Which currency do I pay in?
Which countries does FIRUSAS offer shipping to?
How many days does it take to receive my order?
Will my package be insured against theft or potential damage?
Do you provide shipping to multiple addresses?
Can I make changes to my order once it has been placed?
Can I exchange my order?
How do I cancel my order?
How do I return my order?
How can I track my order?
How much taxes and customs will I pay?