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Frequently asked questions

Do I need an account to make a purchase?

You do not need an account to make a purchase. However, here are the perks of signing up and becoming a Firusas member:

  • You receive exclusive access to Firusas news and the latest trends
  • You can keep track of your current orders and an overview of your past orders
  • You can save your favorite items in your Wish List
  • You can save your delivery and payment information for quicker checkouts in the future
How do I make a purchase?
I added an incorrect email address while signing up - what do I do now?
I forgot my password. What should I do?
Is my personal information private?
What payment methods does Firusas accept?
Is it safe to use my credit card for payments?
Why was my credit card declined?
Which currency do I pay in?
Which countries does Firusas offer shipping to?
How many days does it take to receive my order?
How much does the delivery cost?
How much taxes and customs will I pay?
Will my package be insured against theft or potential damage?
Do you provide shipping to multiple addresses?
How can I track my order?
Can I make changes to my order once it has been placed?
Can I exchange my order?
How do I cancel my order?
How do I return my order?
What happens during emergency times?