We currently deliver to 39 countries worldwide with our delivery partners DHL-Express and the Austrian Post. Depending on the selected shipping method, the delivery of your order may take between 1 to 11 business days.
Our orders are dispatched Monday to Friday, between 9am and 5pm. Weekends and Public Holidays are excluded. Due to the holiday season, we are receiving an increased amount of orders. All orders received by 12:00 CEST will be dispatched on the following business day.
We do our best to ship each and every parcel on time, but holiday and sale season sometimes do call for delays.
- Bosnia and Herzegovina
- Hong Kong
- Saudi Arabia
- United Arab Emirates
- United Kingdom
The delivery fees and method may vary depending on your location.
Standard Delivery is available to some EU countries. Standard Delivery is free of charge for orders over 400€ and up to 15€ for orders under 400€.
For other countries, we only deliver through our shipping partner, DHL Express – therefore, free shipping is not available. This is to adhere to customs, avoid lost or damaged packages, and to ensure that your deliveries arrive safe and on time. See the list of countries below: Bosnia & Herzegovina, Cyprus, Estonia, Greece, Hong Kong SAR China, Ireland, Israel, Latvia, Lebanon, Liechtenstein, Lithuania, Netherlands, Norway, Spain, Switzerland, United Arab Emirates, United Kingdom, United States.
For DHL Express delivery, the cost is between 15€ and 40€, depending on the shipping destination.
Taxes and Duties
All costs of taxes and customs are included in the price for the countries within European Union and there will be no additional costs.
Countries of European Union:
Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.
Import duties are included in the price and there will be no additional costs.
Tracking an order
Once your order is dispatched you can easily track it through "Track My Order" in My Orders section of your Firusas account or via the link in the Tracking email we have sent you.
All packages are insured while in transit from Firusas to the delivery destination. Once the package is officially deemed delivered by our delivery partner, it is no longer insured.
Shipping to multiple addresses?
We do provide shipping to multiple addresses. In your Firusas account, you can manage your address book and save time while making an order, by simply choosing a pre-saved address.
Delivery during emergency times
During states of emergency, we stay open and together with our partners we ensure you a safe shopping experience. Delivery time depends on your chosen shipment method and we recommend you choosing the Express shipping method to ensure your package arrives on time.
For more information, visit our FAQs or contact us at firstname.lastname@example.org