Frequently asked questions

Making a purchase has never been easier, just follow these steps:

1. Pick the item you like
2. Choose the size and click on the "Add to cart" button
3. After you’ve completed browsing and shopping click on the bag icon in the top right corner of each page and you will be directed to your Shopping Bag
4. Click on "Go to Checkout" when you’re ready to place your order.

Don’t worry. Simply sign up again with the correct email address and your account will be set up immediately. If you need assistance, kindly contact our Customer Support at customersupport@firusas.com

You can always reset your password by clicking on the "Forgot password" button below the Sign In form. Within few moments after filling in your email address, instructions on how to set up a new password will be sent to you by email.

At Firusas, we highly respect and value our customers and their privacy. With this in mind, we have built a platform, where your information is shared only with third parties that abide by data protection legislation and with your consent. To find out more on this matter, read our Privacy Policy.

Firusas accepts all major payment methods:

• Credit / Debit Cards: VISA, Master Card, Maestro, American Express and Diners
• Paypal
• Klarna *available for Austria and Germany
• Giro Pay
• iDeal
• EPS
• Przelewy24
• Bancontact

Yes. Using the credit card for payment is safe as we process all purchases through a secure checkout system Stripe. By encrypting your card details in a secure host environment, we made sure all your information is protected.

If your credit card has been declined, kindly check if you have entered your information correctly and if you have enough available funds. If your card is declined again, you can easily change your payment method. For any assistance, our Customer Support is at your disposal at customersupport@firusas.com

Payments and invoices can be in EUR, DKK, CHF, CZK, GBP, HKD, HUF, NOK, PLN, RUB, SEK, USD. If your country’s currency is not available, you will be charged in Euros.

Here you can find some info about Klarna payment system

Or you can contact Klarna customer support directly here

We currently ship to 38 countries worldwide.

Depending on the shipment method you have chosen and your shipping destination, shipping can take up to 10 business days.

Our orders are dispatched Monday to Friday, between 9am and 5pm. Weekends and Public Holidays are excluded. Due to the holiday season, we are receiving an increased amount of orders. All orders received by 12:00 CEST will be dispatched on the following business day.

Please make sure to place your order well in advance to prevent any letdowns caused by late deliveries, as Firusas cannot be held responsible for this. We do our best to ship each and every parcel on time, but holiday and sale season sometimes do call for delays.

Additionally, delays that occur due to postal service issues are unfortunately beyond our reach. In this case, please contact customer care to investigate if a package hasn’t been delivered within two weeks.

The delivery fees and method may vary depending on your location.

Standard Delivery is available to some EU countries. Standard Delivery is free of charge for orders over 400€ and up to 15€ for orders under 400€.

For other countries, we only deliver through our shipping partner, DHL Express – Therefore, free shipping is not available. This is to adhere to customs, avoid lost or damaged packages, and to ensure that your deliveries arrive safe and on time. See the list of countries below: Bosnia & Herzegovina, Cyprus, Estonia, Greece, Hong Kong SAR China, Ireland, Israel, Latvia, Lebanon, Liechtenstein, Lithuania, Netherlands, Norway, Spain, Switzerland, United Arab Emirates, United Kingdom, United States.

For DHL Express delivery, the cost is between 15€ and 40€, depending on the shipping destination.

See the full list of shipping costs here.

Taxes and duties are included in prices, so you will not have to pay any additional fees.

All packages are insured while in transit from Firusas to the delivery destination. Once the package is officially deemed delivered by our delivery partner, it is no longer insured.

We do provide shipping to multiple addresses. In your Firusas account, you can manage your address book and save time while making an order, by simply choosing a pre-saved address.

Once your order is dispatched you can easily track it through "Track My Order" in "My Orders" section of your Firusas account or via the link in the Tracking email we have sent you.

You can cancel one or more items from your order, cancel the entire order or combine two orders, all prior to your order being dispatched. In case the order is already on its way to you, you can make a new purchase and return the first order to us; once we have received your returned items, we will issue you a refund. Kindly note that all returned items must be new and unused, unwashed, and unaltered and a return form must be filled out.

If you would like to exchange your order, place a new order and return the item you have previously purchased. Once we receive the item, we will issue a refund.

Your order can be canceled prior to it being dispatched. If the order has already been sent to you, you will need to return it, in order to receive a refund. Kindly read the following question and answer for more information on this matter.

Firusas accepts returns for 28 days from the delivery date. We will cover the costs of the return shipment and we kindly ask you to use the return label on the original packaging and fill out the return form. You will find both the return label and the return form in your package. For more information visit our Returns & Refunds page.

During states of emergency, we stay open and together with our partners we ensure you a safe shopping experience. Delivery time depends on your chosen shipment method and we recommend you choosing the Express shipping method to ensure your package arrives on time.